Do you accept cash on delivery?
No unfortunately we don’t, all sales are to be through the website or app where you can either pay via Paypal or Card.
When will i receive my order?
If you haven’t placed an order yet, we deliver same day, or you can ask us to deliver on a different day in the notes section on checkout. If you have already ordered, please see your confirmation email as it will state the delivery time/day you selected on checkout.
What is your minimum order to qualify for local delivery?
Minimum order is £10 (after any discounts/vouchers/coupons) for free local delivery.
How do I check if i’m in your delivery area?
If you put £10 (after any discounts/vouchers/coupons) worth of items in your cart, go to cart, input your delivery postcode it will show you your available delivery options.
I am in the delivery area but it isn’t coming up with a delivery option, only Postage?
Please use the shipping calculator in the cart and input your address, this will reset the delivery options. Also make sure you have £10 minimum spend in your cart.
What time do you deliver?
Please see our Delivery info tab for all information regarding deliveries as we edit this throughout the day as slots become full or if we have had to close etc. – Also keep an eye on our social media for updates.
If I order today will it be delivered tonight?
Yes, as long as you select one of our available delivery slots for that day.
I’ve ordered for the 6.30-8.30pm slot, what time roughly will it be delivered?
Roughly 6.30-8.30pm. Unfortunately we can’t be any more accurate with times as it all depends on other orders that have come in, as we try to go the shortest route around everyone to be more economical on fuel. Sometimes we may be 10-15 mins early for your slot, sometimes we might be 10-15mins late for your slot. It all depends on number of deliveries, and where they all are.
I’ve ordered for the 6.30pm-8.30pm slot, but its 9pm now and my delivery hasn’t arrived, when will it be here?
On the odd occasion we do run over time, due to unforeseen circumstances, for example – traffic – this is Glossop after all! We will try and let you know if we are running late, however sometimes it’s only 1 or 2 of us here and may not get chance to get in contact. We will be on our way, and can only apologies for being over the time slot time.
I’ve seen an item is out of stock, is it really or can I still order it?
Yes the item is out of stock, some times we are unable to get hold of some items due to the wholesaler being out of stock. We do however go to the wholesalers 2-3 times as week so keep checking the website and hopefully it’ll be back in stock soon.
I’ve placed an order for tonight, however my order confirmation says tomorrow?
That’ll be because we are either closed or the same day slot was full when you ordered, your delivery will be when your order confirmation says.
Do you sell ………?
We are continuously adding new products, and we add them to the website as soon as we have them. So if you use the search bar at the top of the page and it doesn’t show what you are looking for then unfortunately we don’t sell it…. yet anyway.
I’m sorry I was out when you tried to deliver, can you re-deliver please?
Yes of course, however there is a redelivery fee of £2. Please get in touch with us to re arrange the delivery and pay the fee and we’ll organise with you when’s best to have it redelivered. Alternatively, feel free to come and collect instead once you have been in touch with us to let us know you’d prefer to collect.
If i’m not in when you come to deliver, can you place in our blue bin? On the doorstep?
We’re afraid not. We have done so in the past and orders have been stolen from the bin. It also doesn’t look good for us to be putting food items in a bin, which can then be reported on social media and give us a bad name – which can be detrimental on our business.
If i’m not in when you come to deliver, can you leave on the doorstep?
We’re afraid not. We can not guarantee it won’t be pinched, or damaged by weather if we leave outside on a doorstep. We can leave in an open porch though.