These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Website access
1.1 It is not necessary to register with us in order to use most parts of this website.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy. From time to time we share access rights to third parties like our website provider.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Shipping
1.16 Your order will be processed and dispatched without undue delay, no later than 3 days after your order has been placed. We dispatch every Monday – Friday, at 3pm. Any orders after 3pm will be dispatched the following day. If ordered after 3pm on Friday, your order will be dispatched on Monday.
1.17 Please allow for up to 5 working days for delivery following the dispatch of your order. All deliveries are tracked, so if the courier/Royal Mail says your parcel has been delivered then we cannot offer a replacement or refund if you are claiming you have not received your parcel.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods/or should have collected your goods, as long as all goods are as received ie not opened and non eaten.
1.20 To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of goods that are made to the customer’s specification (ie a Pick your Own Mix, a Jar etc), or are personalised and/or has a label, Sweet cones, Wedding favours etc.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) combine goods with other goods after delivery so that they become inseparable.
(c) book a collection and don’t turn up to collect within 1 month.
(d) don’t receive an order due to not answering the door/not being home.
Paying with a Gift Voucher or Discount Code
1.26 Minimum order for free local delivery is £10, so if you use a discount code or a gift voucher that takes you below the £10 minimum spend at checkout, this order will no longer qualify for free local delivery as it will be below £10. Gift Vouchers can only be used once, so must be used all in one go, and before their expiry date.
Local Delivery
1.27 If you have booked on to a delivery slot and not in then we will leave a card for you to reorganise redelivery at a cost of £2.
1.28 If you are ordering for someone else you must make sure they are in. If there is no answer we will email you to organise a redelivery at a cost of £2.
1.29 We will not leave orders on the door step or in a bin.
Loyalty Points
1.30 Loyalty points are only given on orders placed on our Website.
Weather Policy
1.31 During the summer period some products may melt during transport. All orders are shipped at the customers’ own risk. Once dispatched we are unable to control the temperature that the goods are shipped in therefore we are unable to take responsibility for items that, once delivered, have suffered any types of damage from the heat. If you would like us to dispatch your order when the weather is cooler, please let us know.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Q&A’s
Do you accept cash on delivery?
No unfortunately we don’t, all sales are to be through the website or app where you can either pay via Paypal or Card.
When will i receive my order?
If you haven’t placed an order yet, we deliver same day, or you can ask us to deliver on a different day in the notes section on checkout. If you have already ordered, please see your confirmation email as it will state the delivery time/day you selected on checkout.
What is your minimum order to qualify for local delivery?
Minimum order is £10 for free local delivery.
How do I check if i’m in your delivery area?
If you put £10 worth of items in your cart, go to cart, input your delivery postcode it will show you your available delivery options.
I am in the delivery area but it isn’t coming up with a delivery option, only Postage?
Please use the shipping calculator in the cart and input your address, this will reset the delivery options. Also make sure you have £10 minimum spend in your cart.
What time do you deliver?
Please see our Delivery info tab for all information regarding deliveries as we edit this throughout the day as slots become full or if we have had to close etc. – Also keep an eye on our social media for updates.
If I order today will it be delivered tonight?
Yes, as long as you select one of our available delivery slots for that day.
I’ve ordered for the 6.30-8.30pm slot, what time roughly will it be delivered?
Roughly 6.30-8.30pm. Unfortunately we can’t be any more accurate with times as it all depends on other orders that have come in, as we try to go the shortest route around everyone to be more economical on fuel. Sometimes we may be 10-15 mins early for your slot, sometimes we might be 10-15mins late for your slot. It all depends on number of deliveries, and where they all are.
I’ve ordered for the 6.30pm-8.30pm slot, but its 9pm now and my delivery hasn’t arrived, when will it be here?
On the odd occasion we do run over time, due to unforeseen circumstances, for example – traffic – this is Glossop after all! We will try and let you know if we are running late, however sometimes it’s only 1 or 2 of us here and may not get chance to get in contact. We will be on our way, and can only apologies for being over the time slot time.
I’ve seen an item is out of stock, is it really or can I still order it?
Yes the item is out of stock, some times we are unable to get hold of some items due to the wholesaler being out of stock. We do however go to the wholesalers 2-3 times as week so keep checking the website and hopefully it’ll be back in stock soon.
I’ve placed an order for tonight, however my order confirmation says tomorrow?
That’ll be because we are either closed or the same day slot was full when you ordered, your delivery will be when your order confirmation says.
Do you sell ………?
We are continuously adding new products, and we add them to the website as soon as we have them. So if you use the search bar at the top of the page and it doesn’t show what you are looking for then unfortunately we don’t sell it…. yet anyway.
I’m sorry I was out when you tried to deliver, can you re-deliver please?
Yes of course, however there is a redelivery fee of £2. Please get in touch with us to re arrange the delivery and pay the fee and we’ll organise with you when’s best to have it redelivered. Alternatively, feel free to come and collect instead once you have been in touch with us to let us know you’d prefer to collect.
If i’m not in when you come to deliver, can you place in our blue bin? On the doorstep?
We’re afraid not. We have done so in the past and orders have been stolen from the bin. It also doesn’t look good for us to be putting food items in a bin, which can then be reported on social media and give us a bad name – which can be detrimental on our business.
If i’m not in when you come to deliver, can you leave on the doorstep?
We’re afraid not. We can not guarantee it won’t be pinched, or damaged by weather if we leave outside on a doorstep. We can leave in an open porch though
